Question 1

Which health specialties are supported?

Accepted Answer

Praxia serves professionals in medicine (CRM), psychology (CRP), and nutrition (CRN) on the same platform, with native ICP-Brasil digital signatures — not outsourced through external integrations. The dashboard automatically adapts to your professional board — physicians see prescriptions, psychologists see records and referrals, and dietitians see dietary prescriptions.

Question 2

Is Praxia LGPD compliant?

Accepted Answer

Yes. We implement granular consent, the right to be forgotten (anonymization that preserves the clinical record for the minimum legal period of 20 years), data portability, and an audit trail of the main actions on medical records. Records are encrypted with AES-256-GCM, using their own keys that are never stored in plaintext in the database.

Question 3

Can I issue controlled-drug prescriptions in Praxia?

Accepted Answer

Not yet. Under Anvisa RDC 1.000/2025, electronic controlled-drug notifications and special-control prescriptions are only valid when issued by an SNCR-integrated service, and Praxia is not integrated yet. Prescribe controlled drugs on the official paper form or in an integrated service (the CFM platform is free) and record the prescription in the Praxia chart. Standard prescriptions are signed with an ICP-Brasil A1 certificate (.pfx / .p12) and receive an RFC 3161 timestamp (PAdES-B-T).

Question 4

Does it support psychologists and dietitians?

Accepted Answer

Yes. For psychologists (CRP), there are psychological records, certificates, and referrals. For dietitians (CRN), there are structured dietary prescriptions and nutrition plans. Certificates, referrals, and reports are tailored to each specialty.

Question 5

How does the 7-day free trial work?

Accepted Answer

You create your account with no credit card and try the plan you choose — Essential, Professional or Clinic — for 7 days. During the trial you can switch plans at no cost (the end date doesn't change). One trial per council registration. If you don't subscribe by the end, your account's features are locked until you subscribe — your data isn't deleted.

Question 6

Do you migrate my existing data?

Accepted Answer

Yes. On the Clinic plan, we offer free assisted migration from Doctoralia, Calendly, Google Calendar, Excel, and custom databases. On the Professional plan, we provide CSV templates for bulk upload — our team helps throughout the process.

Question 7

Is the telemedicine stable? Does it work on poor connections?

Accepted Answer

We use native WebRTC with our own TURN servers (Coturn), with no dependency on Zoom or Google Meet. On 1Mbps connections you can already get acceptable video quality. Audio is automatically prioritized when bandwidth drops, keeping the visit going.

Question 8

How does recurring patient billing work?

Accepted Answer

Billing runs through Asaas (PIX, bank slip and card). You set the visit price, the frequency (weekly/biweekly/monthly), and the payment method. Patients register their payment method once and we charge automatically. Tax invoices are issued automatically per municipality.

Question 9

Can I cancel anytime?

Accepted Answer

Yes, in 1 click right from the dashboard. No penalty, no need to contact anyone. After cancellation, your account switches to read-only mode for 90 days so you can download all your data (records, prescriptions, billing). After that period, personal data is anonymized in accordance with LGPD.

Question 10

Who has access to my patients' records?

Accepted Answer

Only you. Not even our technical team can access clinical data — it's encrypted with a patient-derived key, and the master key is kept separate from the database. Audit logs record every access. For support, you decide case by case what to share.

Feature	Essential	Professional	Clinic	Multi-Clinic
Professionals	1	1	Up to 5	Up to 20
Electronic health records	✓	✓	✓	✓
HD telemedicine	✓	✓	✓	✓
Standard prescriptions	✓	✓	✓	✓
Scheduling + reminders	✓	✓	✓	✓
Record of controlled drugs prescribed elsewhere (CRM)	—	✓	✓	✓
Nutrition prescriptions (CRN)	—	✓	✓	✓
Signed documents & reports (ICP-Brasil)	—	✓	✓	✓
Automatic tax invoices (NFS-e)	—	✓	✓	✓
API for integrations	—	✓	✓	✓
Unified admin dashboard	—	—	✓	✓
Clinic-wide financial management	—	—	✓	✓
Custom white-label	—	—	✓	✓
Multiple branches or brands	—	—	—	✓
Dedicated onboarding + migration	—	—	✓	✓
Support	Email	Priority	Reply within 4 business hours	Dedicated manager

Your practice, 100% digital, built around each professional board's rules.

Less time on paperwork and more time with patients

Before Praxia

After Praxia

Everything your practice needs, in one place

Smart scheduling

Electronic health records

HD telemedicine

Prescriptions

Payments & invoicing

Patient app

Signed documents

LGPD by design

Adapts to your board

Your whole practice, on one screen

A platform that adapts to your profession

I'm a physician

I'm a psychologist

I'm a dietitian

Everything your practice needs, in a single place

Manage your schedule without conflicts

Signed, compliant medical records

Secure video visits without extra apps

Prescriptions with full legal validity

Automatic invoicing for every visit

Built with regulatory compliance first

CFM Resolution 2.314/2022

CFP and CFN

LGPD

AES-256-GCM

ICP-Brasil + Trusted Timestamping

TLS 1.2+ and HSTS

Choose the plan that grows with you

Essential

Professional

Clinic

Multi-Clinic

Compare plans feature by feature

What's ready — and what's coming next

Multidisciplinary dashboard

Interactive revenue chart

ANVISA electronic prescriptions (SNCR)

Answers to the most common questions

Ready for your digital practice?

Everything your practice needs,
in a single place